Refund and Returns Policy | TeetopiaWorldUS

Our Fan Satisfaction Guarantee

At TeetopiaWorldUS, we take immense pride in the quality of our fan-designed merchandise. Each item is crafted with attention to detail and backed by our commitment to ensuring customer satisfaction. We understand that purchasing apparel and accessories online requires trust, which is why we’ve established a clear and fair returns policy.

Last Updated: May 2025

30-Day Return Window

We offer a simple and straightforward 30-day return and refund policy from the date your order arrives. If you’re not completely satisfied with your purchase for valid reasons outlined below, we make the return process hassle-free.

Eligible Returns and Replacements

Valid Reasons for Returns

We gladly accept returns or provide replacements for the following reasons:

  • Product Quality Issues: Item arrives with manufacturing defects.

  • Incorrect Items: You received merchandise that differs from what you ordered.

  • Sizing Discrepancies: Significant difference between the actual size and the size chart.

  • Damaged in Transit: Item arrives damaged or broken.

  • Material Differences: Substantial difference between the product description and the actual item.

Return Requirements

To qualify for a return or replacement, the following conditions must be met:

  • Request submitted within 30 days of delivery date.

  • Item is in original condition (unworn, unwashed, with original tags attached).

  • Valid proof of purchase (order number, confirmation email).

  • Return authorization must be received from our customer service team.

Non-Returnable Items

The following items and situations are not eligible for returns:

  • Items marked as “Final Sale” or purchased with promotional discounts exceeding 40%.

  • Personalized or custom-made items (unless defective).

  • Items that show signs of wear, washing, or alteration.

  • Apparel or accessories without original tags.

  • Items returned after the 30-day window has expired.

How to Initiate a Return

If you believe your purchase qualifies for a return or replacement:

  1. Contact Our Team: Email us at [email protected].

  2. Provide Details: Include your order number and a detailed explanation of the issue.

  3. Submit Evidence: Attach clear photos showing the issue with the merchandise.

  4. Await Approval: Our customer service team will review your claim within 48 hours.

  5. Return Authorization: If approved, you will receive return instructions and a prepaid shipping label (if applicable).

Refund Processing Timeline

Once we receive and inspect your return:

  • Inspection: We’ll examine your item within 2 business days of receipt.

  • Notification: You’ll receive an email confirming approval or explaining any issues.

  • Processing: Approved refunds will be processed to your original payment method.

  • Credit Timeline: Refunds typically appear in your account within 3-7 business days, depending on your financial institution.

Return Shipping Costs

  • Defective or Incorrect Items: TeetopiaWorldUS covers return shipping with a prepaid label.

  • Size/Fit Issues or Change of Mind: Customer is responsible for return shipping costs.

  • International Returns: Customer is responsible for return shipping and any customs fees.

Exchanges

We offer direct exchanges for size/color variations of the same product when available in stock:

  • Request an exchange by emailing [email protected].

  • Include your order number and specify the desired size/color.

  • Our team will verify availability and provide exchange instructions.

  • If the exact item is unavailable, we may offer a refund or store credit.

Troubleshooting Delayed Refunds

If you haven’t received your expected refund:

  • Check your account (refunds may take 3-7 business days to process).

  • Contact your payment provider to inquire about pending credits.

  • Verify that sufficient time has passed for processing (international refunds may take longer).

  • If still unresolved after 10 business days, contact us at [email protected].

Gift Returns

We handle gift returns with special consideration:

  • Gift Receipt Available: With a gift receipt, we’ll issue store credit equal to the purchase amount.

  • No Gift Receipt: We can offer store credit at the current selling price of the item.

  • Gift Cards: Gift cards are non-refundable but have no expiration date.

Quality Assurance Commitment

We stand behind every product we sell. If you receive merchandise that doesn’t meet our quality standards, we’ll make it right through replacement, repair, or refund.

Need Additional Help?

Our dedicated customer service team is here to assist with any questions regarding returns or refunds:

  • Email: [email protected]

  • Response Time: Within 24 hours (Monday-Friday)

  • Phone Support: Available during business hours (contact email for details)

Thank you for shopping with TeetopiaWorldUS. We appreciate your support of fan-designed merchandise and are committed to ensuring your complete satisfaction with every purchase.